Hotel Säntispark

Reservation of rooms, arrival & departure

Reservations of rooms will be confirmed in writing by the hotel. Without the guest’s cancellation in writing the booking will be binding according to applicable Swiss law. This also applies to bookings made by telephone or e-mail.

On the day of arrival the reserved room(s) will be available from 3 pm. Your booking is guaranteed on behalf of your credit card information, which means that the reserved room(s) will be held for you for the whole night, independently of the time of your arrival. On the day of departure the room(s) must be vacated by 12 noon. Depending on availability the hotel may grant a late departure for an extra cost of CHF 50.00 per room.

All prices are net, including VAT, excluding compulsory city tax. When booking directly at the hotel room rates include the entrance to the Säntispark pool- and leisure area (sauna and fitness accessible from age 16).
The room rate includes the access to the Säntispark fitness center, free WLAN and 1 bottle of mineral water in your room.

Booking guarantee

When booking online or per telephone the hotel will require your credit card information (credit card number, expiration date and security code on the back of your card) in order to guarantee your room booking. Without supplying valid credit card information your room(s) shall be reserved only until 6 pm on the day of arrival. The hotel reserves the right to offer the room to another guest after 6 pm.

Cancellation of your booking or non-arrival.

All cancellations must be made in writing (fax or e-mail). The following conditions apply:

Flexible Rate / Room Only: Cancellation at no charge possible until 6 pm on the day of arrival. In case of later cancellation or non-arrival the hotel has the right to charge 100% of your reserved services.

Non-refundable Rate: A free cancellation of the reservation is not possible. The full amount for your booking will be charged at the time of your reservation.

Packages: Cancellation at no charge possible until 6 pm on the day before of arrival. In case of later cancellation or non-arrival the hotel has the right to charge 100% of your reserved services.

Cancellation insurance

We do recommend to contract insurance for the event that you may need to cancel your travel arrangements. Most credit card or travel service providers do offer a travel cancellation insurance policy that may cover your costs incurred in case of cancellation.

Payment terms

Your bill shall be settled at the latest at check-out time on the day of your departure.
In case of payment in foreign currency the hotel will apply the currency exchange rate of the date of payment.

We accept the following credit cards: VISA, Eurocard, Mastercard, American Express, Diners Club. You may also settle your bill by paying cash, with EC-direct, EC-maestro or Postcard. If preferred you may make a prepayment on our bank account.

General terms

Swiss Law applies. In case of any disputes the jurisdiction will be Gossau SG, Switzerland.

Children

We offer special conditions for children staying in their parents‘ room. Child rates may vary according to age. Please refer to our reception staff for detailed rate information.

Smoking policy

We are a non-smoking hotel. Smoking is not allowed anywhere inside the hotel building. Guests are allowed to smoke on the outdoor premises of the hotel, including guest room balconies and restaurant terraces.

Pet policy

We are a pet-friendly hotel. Guests are welcome to bring their well-educated and house-trained dogs (please note that a charge applies). Dogs are welcome to stay in the guest room and in our bar, but are not allowed to access our two full-service restaurants and our event premises. Please note that dog-owners are fully liable for any damage that may be caused voluntarily or involuntarily by their dog. The hotel reserves the right to charge for additional costs that may occur due to excessive cleaning requirements or repairs.

Parking

The hotel provides outdoor parking and parking in our garage for our guests at a charge of CHF 1.00 per hour, maximum CHF 15.00 per night. The parking is unguarded.

Pool- and wellness area

Guests are welcome to use the facilities of the Säntispark leisure center prior to check-in on the day of arrival. Please note that children under the age of 16 are admitted to the pool area only if accompanied by adults. Access to sauna, fitness and Roman-Irish-bath facilities is granted from age 16. Our hotel guests are offered a 20% discount on regular prices for the Roman-Irish bath and the Sport & Play facilities.

September 2016